Delete your account and data

Last updated: 27 August 2026

This page explains how to permanently delete your Unmapped data. Which route applies to you depends on one thing: whether you have an account.

If you have an account — your data is held on our servers. Delete it in the app, or by email if you have already uninstalled the app.
If you have never signed in — Unmapped is fully usable without an account, and everything you explored that way is stored only on your device. We hold no copy of it, so there is nothing for us to delete and nothing to email us about; you delete it yourself, in the app.

If you have an account

1. In the app — Settings → Delete Account

Open Unmapped and sign in.
Go to Settings.
Tap Delete Account and confirm.

Deletion begins immediately and your session ends. This cannot be undone.

2. By email — if you've already uninstalled the app

Email privacy@getunmapped.app from the address associated with your account, with the subject Account deletion request.

We will verify that you control the account, action the deletion, and confirm by email. Requests are actioned within 30 days, and normally far sooner.

If you have never signed in

In the app — Settings → Delete

Open Unmapped.
Go to Settings.
Tap Delete, type delete to confirm, and confirm.

This wipes everything the app has stored on your device — your positions, the map area you revealed, your statistics, level and achievements — and resets the app to its first-run state, exactly as if you had just installed it.

It reaches no server, because we hold nothing of yours to erase — and for that same reason it destroys the only copy that exists. It cannot be undone, and we cannot recover it for you.

If you've already uninstalled the app

You are already done. Without an account, nothing was ever uploaded to us, so deleting the app removed the only copy. There is nothing further to do, and emailing us would find nothing to delete.

If you later sign in on that device, whatever exploration is still stored there at that moment is uploaded and merged into the account — from then on the account routes above apply. See the Privacy Policy for the detail.

What gets deleted

With an account

Deleting your account permanently removes:

Your account record, sign-in identity, and email address
Your profile — nickname and avatar
Your recorded movement data, including GPS traces and the map area you revealed
Your territory coverage, statistics, distance, level, and achievements
Your friends, friend requests, and leaderboard entries
Push-notification tokens for your devices
Your waitlist entry, if you signed up with the same email address

It removes both copies of your location data at once: the filtered track and the raw archive we keep for up to 60 days.

Without an account

The in-app Delete removes everything stored on the device:

Your recorded positions and the map area you revealed
Your statistics, distance, level, experience, and achievements
Which points of interest you had discovered
Your settings and preferences, including your recorded location-consent timestamp

There is no account record, profile, friends list, or push token to remove, because none of that exists without an account — and nothing of it is held by us.

What is retained, and for how long

Analytics already sent to Firebase — usage events carry no name or email. If you were signed in they are tagged with your account identifier; once the account is gone, that identifier no longer refers to anything. If you never signed in, they carry no account identifier and none was created for you — they are counted only against the identifier Firebase's own SDK assigns to the app's installation on your device, which resets if you uninstall the app and is never joined to an advertising identifier. Either way we cannot retroactively remove them from Firebase; they are retained under Google's policy (up to 14 months) and then deleted.
A deletion audit record — the event type, the timestamp, and the internal identifier of the deleted account. No name, email, location, or content. We keep it to prove we honoured your request, which is itself a legal obligation. This exists only for account deletions; deleting local data without an account never reaches us, so there is nothing to record.
Records we are legally required to keep — if any apply, for the minimum period the law requires.

Nothing that identifies you is retained beyond these.

Subscriptions

Deleting your data does not cancel a Google Play subscription, whether or not you have an account. Cancel it separately at play.google.com/store/account/subscriptions, or on iOS in Settings → your name → Subscriptions. A subscription bought without an account is held by the store rather than by us, so cancelling it there is the only place it can be cancelled.

Questions

Anything unclear, or a request that isn't working: privacy@getunmapped.app. We aim to respond within 5 business days.